Strong teamwork and team engagement drives guest satisfaction, and many of our properties have been recently recognized by TripAdvisor and others for their commitment to excellence in guest service. Guest satisfaction scores are on the rise as summer ends, and The American Hotel team celebrated the hotel’s first “Outstanding” Quality Assurance audit by Hilton, joining the Embassy Suites – Chattanooga for this great honor.
Legacy Insider – Issue 11
09.01.18