Food and beverage service was once a nice-have, but not a must-have. Today’s hoteliers are discovering food and beverage offerings can be a true competitive differentiator. GlobeSt.com caught up with Jeff Sime, vice president of operations, restaurants at Legacy Ventures, to get some insights in part two of this exclusive interview. You can still read … Continued
Success can be a dangerous thing for many organizations, however. Human nature can kick in. It can lull people into becoming complacent and believing that they will never be anything but successful. In fact, Legacy Ventures has no lock on tomorrow’s success. We are a fantastic group with formidable resources, but our continued success is … Continued
In the hospitality marketplace in which our businesses compete, delivering exceptional customer service is our surest path to success. Nothing else factors so importantly in building guest loyalty. “Nothing else factors so importantly in building guest loyalty. “People never forget how you made them feel,” Maya Angelou said.